• Hotline
    +603 8081 1780
  • Monday to Friday
    09:00am to 06:00pm

ABOUT US

Three Parallel Union is a Designer Company that Designs and Manufactures Custom made apparel’s in Malaysia. Our company designs are manufactured using the latest trending styles combined with the latest production technology that ensures quality and comfort. Our latest technology in tailoring ensures the right fit, whether it's for a traditional or body conscious silhouette. Our production and quality team ensures customer satisfaction for every piece produced.

There Parallel Union customizes your requirements to your specifications & Budget. With us the limits are borderless as our Production Capability is based on a Lean one stop solution concept where all processes are done in our in house facility. From taking your order to delivering your product is done with speed and accuracy. We top any other competitor in the market.

Made In Malaysia

We are a full fledge Malaysian company that supports the local economy and practices fair labor principles. Not only will you be keeping business stateside, but you’ll also receive sizing information based on the local body Type.

How to Order?

Artwork & Design

  • To place your order, we require confirmation of 4 things. Design, Size Breakdown, Delivery Date & your order confirmation Deposit.
  • With the above 4 step information received, your order will be locked down into the production queue and the lead time for your order begins.
  • All artwork are required to be submitted to us as vector artwork. This means, vector images can be reduced or enlarged in size without any loss in image quality. This is important for us to ensure a good print & embroidery. Vector file types include .ai, .eps, .psd, .pdf, and .cdr.
  • Art not supplied in print ready format will need to be redrawn and this may incur a fee. 
  • If you need a t-shirt design, just drop us an e-mail at sales@tpu2u.com or call us at +603 5879 9257 from 10am - 6pm Monday-Friday and our talented graphic designer will assist you creating your design!
  • Changes to the artwork after approving the visuals could increase lead times. Changes to artwork after production has begun will incur additional charges and would increase lead times as well.

Production & Quantity

  • Our Minimum Quantity Order (MOQ) for Custom Made is 40 pieces.
  • Production Lead Time for all Custom Made Products is 3 weeks upon deposit and design has been submitted. (Public Holiday do not count as production days)
  • 1 sample will be provided for confirmation before we start with any production.
  • If you need any additional quantity from your initial order has to be notified to beforehand so that we will advise you on the most suitable solution and make the necessary arrangements for production.
  • Urgent rush orders or a specific deadline order which is less than our standard lead time will incur a rush order fee. Please call us immediately to see if your deadline can be met. If we expect or foresee any problems coming with your deadline, we’ll be sure to let you know and work with you on a timeline solution.

Payment

  • For every order, we require a 50% deposit upon confirmation and the balance 50% upon delivery.
  • Payment must be made within 3 working days from the invoiced date to keep your order on schedule. We cannot guarantee delivering your order to you on time if this deadline is not met or missed.
  • Full payment is required for all International or Outstation orders.
  • Make all payment payable to Three Parallel Union Sdn Bhd.
  • Maybank – 512352611356
  • For any orders which are 7 days or more late on payment, an interest rate of 2% per month (28 days) will be imposed.

Shipping

We provide Shipping around the world. We reserve the right to choose the shipping company for you.

Return

Please check your order and notify us of any problems within 72 hours of delivery.  If there is something wrong with your order or if it's not what you were promised, we'll work to correct it. If your order have any defects, tears or stains you will be required to return them to us before we can make a replacement. report@tpu2u.com